Super Petr

• Вуз
  Образование
• 30тыс. долл
  Деньги
• 8человек
  Команда
• 2бренда
  Известность
• 5городов
  География

Описание опыта работы

• 03.2009 — по настоящее время

  HR Manager (Управление персоналом)

  Korstor Hotel (Гостиницы и Рестораны)

  Managed operation of an HR department of a 4-star hotel. 153 rooms to choose from, free Wi-Fi and panoramic views of San Martos. There are several restaurants and bars.

  Выполненные задачи / KPI

  • - Managed the regular and individual assessment of the personnel
  • - Developed several systems of training that has resulted in reducing of turnover of staff (2-3 trainig programs a month; annual turnover below 8%)
  • - Managed the HR Department (5 heads) - HR generalists (2) - Rceruiter - Trainer - C&B specialist
  • - Managed probation and New Employee Orientation processes for newly hired employees
  • - Searched for candidates for positions of middle and Top level, asessed fitness for a role and selected those who fit the best (3-5 hires per month)

• 02.2005 — 02.2009

  HR director (Управление бизнес единицей)

  Mansoon Group (Гостиницы и Рестораны)

  Organized and Directed HR department of hospitality and gaming company (2 hotels, 3 casinos)

  Выполненные задачи / KPI

  • - Consulted and advisied senior management on HR issues - Organizational structure and Headcount planning - Executive recruitment, hiring and deployment - Employee evaluation and development - Expatriate employment / Relocation - Labor disputes
  • - Re-structured and managed HR department (5 employees): HR generalist (3); Trainer; Recruiter;
  • - Directed HR aspects of initiatives of the Group in Russia, in particular: - Development of grading and C&B structure - Setting up employee services business group, including HRM automation - Initial staffing of projects - Budgeting of payroll and other HR related expenses - Employment termination upon project completion
  • - Established and managed administrative and operational support group (3 employees)

• 04.2004 — 10.2004

  HR Generalist (Управление персоналом)

  The Ritz-Carlton (Гостиницы и Рестораны)

  * Internship during study

  Выполненные задачи / KPI

  • - Support salary administration and performance managements processes (annual and ad-hoc compensation process and practices, performance appraisal tracking, salary adjustments, promotions, spot awards payments/tracking)
  • - Maintained and updated HR related data to ensure accurate employee records, reporting and compliance
  • - Supported internal and external recruitment processes as well as other activities that underpin successful recruiting (e.g. new hire activation)

• 05.2003 — 09.2003

  Recruiter (Рекрутмент)

  Savoy (Гостиницы и Рестораны)

  * Summer internship

  Выполненные задачи / KPI

  • - Coordinated all on boarding requirements as required including, background and drug screening, start/end dates, security protocol and other specific requirements.
  • - Mantained company booth ath the HoReCa Carers 2003 career fair
  • - Sourced and screened candidates for positions for all hotel functions

• 02.2002 — 11.2002

  Front desk specialist (Front-desk в гостинице)

  The Ritz-Carlton (Продажи | Дистрибьюция | ВЭД)

  * internship

  Выполненные задачи / KPI

  • - Performed front desk/receptionist duties, includuing: - Making reservations for guests. - Checking guests in and out of their rooms. - Taking payments. - General handling of money. - Calling and answering any general questions pertaining to reservations or the hotel.

• 05.1998 — 12.2000

  HR department manager (Управление персоналом)

  Hotel Central (Гостиницы и Рестораны)

  Выполненные задачи / KPI

  • - Recruitment of all new hires for both the hotel and restaurant
  • - Administration of all workers’ compensation claims
  • - New employee orientation
  • - Submitted weekly payroll records for a staff of approximately 140
  • - Attended unemployment hearings
  • - Ran background checks and called the courts to verify information

• 10.1996 — 04.1998

  Manager of a recruitment department (sales, retail) (Рекрутмент)

  Megapolis (Кадровые услуги)

  Выполненные задачи / KPI

  • - Implemented recruitment plans for clents to maintain involvement in the ultimate hiring goals.
  • - Successfully managed a team of 3 recruiters
  • - Supported clients by assisting with attrition strategies
  • - Interviewed and Tested applicants to evaluate their qualifications for their roles

• 03.1995 — 09.1996

  Supervisor (Продажи)

  Bear Trading (Продажи | Дистрибьюция | ВЭД)

  Выполненные задачи / KPI

  • - Communicated with customers face to face and on the phone and dealt with customer issues, concerns and complaints courteously, sympathetically and efficiently.
  • - Placed stock orders
  • - Processed plumbing and heating product orders and enquiries
  • - Supervised team of 5 sales representatives

• 09.1993 — 02.1995

  Sales representative (Продажи)

  Bear Trading (Продажи | Дистрибьюция | ВЭД)

  Выполненные задачи / KPI

  • - Liaised with drivers to determine delivery schedules.
  • - Processed customer orders and enquiries
  • - Took ownership of customer complaints and issues and resolved problems effectively and efficiently